Returns & Refunds
# Return & Refund Policy
At Happy Tots, customer satisfaction is important to us. We want every customer to have a pleasant and reliable shopping experience.
If you experience any issues with your purchase, please contact our customer support team. We will review your request and assist you according to the conditions outlined below.
## 1. Return Eligibility
Customers may request a return or replacement in the following situations:
- The product received is damaged.
- The wrong product has been delivered.
- The product has a manufacturing defect.
- The product received is significantly different from its description.
All requests are subject to verification and approval by our team.
## 2. Return Conditions
- Products should be returned with their original packaging, accessories and included components.
- Customers should provide clear photographs or videos showing the issue.
- Return requests must be submitted through our customer support team.
- Products damaged due to misuse, improper handling or unauthorized modifications may not qualify for returns.
- Products must be made available for inspection when requested.
## 3. Reporting Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, contact us with the following information:
- Your order ID.
- Product name.
- Description of the issue.
- Clear photographs or videos showing the problem.
Our team will review the information and guide you through the next steps.
## 4. Refund Policy
- Refund requests will be reviewed after the returned product is received and inspected, where applicable.
- Approved refunds will be processed through the original payment method wherever possible.
- The time required for the refund to appear in your account may depend on your bank or payment provider.
- Shipping charges, where applicable, may be handled according to the circumstances of the return and applicable law.
## 5. Order Cancellation
Customers who wish to cancel an order should contact us as early as possible.
Cancellation requests may not be accepted once an order has been dispatched or handed over to the courier.
If a cancellation is approved after payment, the applicable refund will be processed according to the refund procedure.
## 6. Non-Returnable Situations
Returns may not be accepted for products damaged due to customer misuse, accidental damage, improper storage or unauthorized repairs.
This does not affect any rights customers have under applicable consumer protection laws.
## 7. Contact Us for Returns and Refunds
For return, replacement or refund assistance, please contact:
Business Name: Happy Tots
Address: Vijay Nagar, R.O. Junction, Anchal P.O., Kollam, Kerala – 691306, India.
Phone / WhatsApp: +91 98955 22821
Please include your order details when contacting us so that we can assist you efficiently.
Thank you for shopping with Happy Tots!
Contact us →
At Happy Tots, customer satisfaction is important to us. We want every customer to have a pleasant and reliable shopping experience.
If you experience any issues with your purchase, please contact our customer support team. We will review your request and assist you according to the conditions outlined below.
## 1. Return Eligibility
Customers may request a return or replacement in the following situations:
- The product received is damaged.
- The wrong product has been delivered.
- The product has a manufacturing defect.
- The product received is significantly different from its description.
All requests are subject to verification and approval by our team.
## 2. Return Conditions
- Products should be returned with their original packaging, accessories and included components.
- Customers should provide clear photographs or videos showing the issue.
- Return requests must be submitted through our customer support team.
- Products damaged due to misuse, improper handling or unauthorized modifications may not qualify for returns.
- Products must be made available for inspection when requested.
## 3. Reporting Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, contact us with the following information:
- Your order ID.
- Product name.
- Description of the issue.
- Clear photographs or videos showing the problem.
Our team will review the information and guide you through the next steps.
## 4. Refund Policy
- Refund requests will be reviewed after the returned product is received and inspected, where applicable.
- Approved refunds will be processed through the original payment method wherever possible.
- The time required for the refund to appear in your account may depend on your bank or payment provider.
- Shipping charges, where applicable, may be handled according to the circumstances of the return and applicable law.
## 5. Order Cancellation
Customers who wish to cancel an order should contact us as early as possible.
Cancellation requests may not be accepted once an order has been dispatched or handed over to the courier.
If a cancellation is approved after payment, the applicable refund will be processed according to the refund procedure.
## 6. Non-Returnable Situations
Returns may not be accepted for products damaged due to customer misuse, accidental damage, improper storage or unauthorized repairs.
This does not affect any rights customers have under applicable consumer protection laws.
## 7. Contact Us for Returns and Refunds
For return, replacement or refund assistance, please contact:
Business Name: Happy Tots
Address: Vijay Nagar, R.O. Junction, Anchal P.O., Kollam, Kerala – 691306, India.
Phone / WhatsApp: +91 98955 22821
Please include your order details when contacting us so that we can assist you efficiently.
Thank you for shopping with Happy Tots!